Return policy
Return policy
Our returns policy lasts 24 hours. If 24 hours have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
Requirements for returns
To be eligible for a return, your item must meet the following requirements:
Unused: The item must be in the same condition as when you received it, with no signs of use.
Be in original packaging: The item must be in its original packaging, with all original accessories and documentation.
Products not eligible for return
The following products are not eligible for return:
- Perishable products: Food, flowers, newspapers or magazines.
- Intimate or sanitary products: Underwear, personal hygiene products, etc.
- Hazardous materials: Chemicals, weapons, etc.
- Flammable liquids or gases: Fuels, paints, etc.
- Other products not eligible for return
Changes (if applicable)
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at watchclubbolivia@gmail.com and send your article to: Av. San Martin Edificio Manzana 40, Torre 1 - Oficina 1406, Santa Cruz, Santa Cruz de la Sierra, 0701, Bolivia.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once we receive the returned item, a gift certificate will be mailed to you.
If the item wasn't marked as a gift when purchased, or if the gift giver chose to have the order shipped to them and then give it to you, we'll send a refund to the gift giver and they'll be notified of your return.
Shipment
To return your product, you must mail it to: Av. San Martin Edificio Manzana 40, Torre 1 - Oficina 1406, santa cruz, santa cruz de la sierra, 0701, Bolivia.
You are responsible for the return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.
Depending on where you live, the time it takes to receive your product replacement may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
